How long does it take for my order to be processed?
After your order has been accepted, it will take approximately 7 days for your order to be processed and then sent via the shipping option you chose.
Do you offer special packaging for gifts?
Most of our products are shipped in boxes, but it can be made even more special, just indicate that the product is a gift when you are purchasing the product.
How can I track my order?
Once your order has been shipped, you will receive a tracking order that corresponds to your method of shipment.
How do I contact you if I have more questions?
You can reach us via our contact form on the website, any of our socials, or send us a Whatsapp. We strive to respond to all inquiries within 1-2 business days.
How do I order a custom item?
If you like something but it is not in the colours you want or has the accessories you like, feel free to contact us and we can make it happen. Take note that these orders take longer to complete, so place your order early.
Our values
Uniqueness
Our products are made unique to fit your style by offering a range of cutomisation options
Quality products
Each product is expertly handcrafted with the highest quality of yarn and wood
Your journey
We could not have achieved all of this without your support! To help continue keeping your experience as enjoyable as possible, please rate and review the business so that we can continue to improve and provide the best quality products for you
